**Customer Experience Associate, Remote Job**

Join blithequark, a revolutionary healthcare company on a mission to improve people's health by making it easy to eat well. As a Customer Experience Associate, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. **About blithequark** blithequark is on a mission to address the healthcare crisis caused by poor nutrition. We're making it easy for people to eat well by connecting them with a telehealth Registered Dietitian, food, and mobile app. Our platform provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes/meal planning, AI chat, and more. We've already made significant strides in our mission, with thousands of dietitians and hundreds of thousands of patients on our platform. Our patients span a wide range of nutrition-related conditions, including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity/weight management, cardiovascular disease, and more. We're live in all 50 states and have partnered with national health insurance companies and provider groups. **Why Join blithequark?** * You'll be part of a collaborative and passionate team dedicated to improving lives through better nutrition. * You'll have the opportunity to work with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon. * You'll be a key player in ensuring that our customer experience is seamless and delightful. * You'll have the chance to learn from and contribute to a fast-paced, ever-evolving environment. * You'll be part of a company that's growing quickly and has raised over $44M from top-tier VCs, including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group. **Key Responsibilities:** * Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. * Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries. * Document customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary. * Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. * Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. * Maintain a deep understanding of blithequark's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. * Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. * Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. **You'll Love This Role If:** * You're passionate about helping others and derive satisfaction from solving problems and making a positive impact on people's lives through excellent customer service. * You thrive in fast-paced environments and enjoy juggling multiple tasks at once and can handle shifting priorities with ease. * You're a fast learner and can quickly understand new systems, processes, and products and stay on top of frequent updates. * You're tech-savvy and comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers. * You have excellent communication skills and know how to convey information clearly, professionally, and with empathy. * You have a great attention to detail and make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM. * You love working in a collaborative team environment and are excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering. **We'd Love to Hear from You If:** * You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. * You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. * You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers. * You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges. * You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked. * You're passionate about nutrition or wellness, and you're excited to help others on their health journey through blithequark's services. * You have experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms. * You're open to working one weekend day per week, as we provide customer support on weekends. * Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services. **What We Offer:** * A competitive salary and benefits package. * Opportunities for career growth and professional development. * A collaborative and supportive work environment. * A chance to work on a mission-driven project that's making a real impact on people's lives. * Flexible work arrangements, including remote work options. **How to Apply:** If you're passionate about customer experience and want to join a team that's making a difference in people's lives, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job