**Customer Experience Ambassador – Full Time – Office Location at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want you to join our dynamic Customer Care Team at blithequark, a leading provider of innovative solutions and services to our local community. Over the past 36 years, blithequark has proudly served over 250,000 of our neighbors, installing over 125,000 new roofs and establishing a reputation for excellence, quality, and customer satisfaction. Our commitment to delivering exceptional experiences has earned us a loyal customer base and a reputation as a trusted partner in the industry. As a Customer Experience Ambassador, you will play a vital role in enhancing this experience for our customers, leveraging your natural skills to thoughtfully listen, understand, and address their needs. **About blithequark** blithequark is a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and develop their skills and careers. Our mission is to deliver exceptional experiences that exceed our customers' expectations, and we are seeking talented individuals like you to join our team. **Key Responsibilities** As a Customer Experience Ambassador, you will be responsible for: * Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade * Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address * Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued * Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed * Building lasting relationships with clients and other call center team members based on trust and reliability * Utilizing software, databases, scripts, and tools appropriately * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service * Understanding of company products, services, and policies * Participating in ongoing training and other learning opportunities to expand knowledge of position, company's products and services * Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. * Adhering to all company policies and procedures * Assist in other administrative duties as requested **Essential Skills and Competencies** * Active listening, verbal, and written communication skills, including a professional phone voice * Proficiency with computers, especially with CRM software, and strong typing skills * Detail-oriented in a fast-paced environment * Accurate data-entry and typing skills (typing speed of 45+ words/minute preferred) * Teamwork-oriented to support team members * Ability to multi-task * Adaptability and accountability **Qualifications** * High School Diploma or equivalent * Language proficiency * Strong and accurate typing skills * Military Service a plus **Compensation and Benefits** * $15-$17 hourly dependent on experience * Hours: 8am-5pm EST * 1 hour lunch * Medical insurance * Vision insurance * Dental insurance * Company-Paid Life Insurance * Company-paid short-term disability * 401(k) plan * PTO, Vacation, and Holidays **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that is committed to employee growth and development. We believe in recognizing and rewarding our employees for their hard work and dedication, and we offer a range of benefits and opportunities to help you achieve your career goals. Some of the benefits of joining our team include: * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to ongoing training and learning opportunities * Flexible work arrangements and work-life balance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process, you are welcome to contact [insert contact information], and a representative will be in touch. Apply for this job