Customer Communications Representative I

Canon USA is a leader in digital imaging and innovation, seeking a Customer Communications Representative I. The role involves providing outstanding customer service by answering service calls and responding to inquiries, ensuring a timely and accurate service experience for both internal and external customers. Responsibilities Provides outstanding service to customers calling the dispatch team for service Responds to routine customer inquiries via live call or Email as needed Provides follow through on any special customer needs in a timely manner Skills HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience Strong verbal and written communication skills Proficient in MS Office, strong attention to detail, organized and able to multitask Successful completion of Call Taker New-Hire training and introductory period Must be able to work wide variety of work shift/schedules with short notice Benefits Employee referral bonus Employee discounts “Dress for Your Day” attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can’t get anywhere else Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more Company Overview Living and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is