Customer Care Specialist II - Outbound Call Center Expert for blithequark's Remote Team

Join blithequark's Dynamic Customer Care Team as a Customer Care Specialist II At blithequark, we're revolutionizing the way businesses interact with their customers, and we're looking for a highly skilled Customer Care Specialist II to join our remote outbound call center team. As a Customer Care Specialist II, you will be the face of blithequark, providing top-notch service to our clients and driving business growth through your exceptional communication skills and technical expertise. About blithequark and the Industry blithequark is a leading provider of innovative solutions for the automotive industry, specializing in vehicle titling and registration processes. Our cutting-edge technology and dedicated team enable us to deliver exceptional service to our clients, including dealerships and state motor vehicle agencies. As a Customer Care Specialist II at blithequark, you will be an integral part of our customer-facing team, working closely with clients to resolve inquiries and provide timely support. Key Responsibilities Respond to email messages, faxes, and service tickets in a timely and professional manner, ensuring that customer inquiries are addressed promptly and efficiently. Engage with customers to determine their needs and provide personalized support, resolving issues and concerns in a courteous and respectful manner. Respond to inquiries on vehicle titling and registration processes, providing accurate and up-to-date information to dealers, state motor vehicle agencies, customers, and clients. Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status, utilizing company proprietary software to research and track information. Use company proprietary software for data entry, account follow-up activity, and research, ensuring that customer information is accurate and up-to-date. Follow instructions and maintain workflow standards, meeting production and quality goals while adhering to all company policies and procedures. Collaborate with team members to achieve shared goals and objectives, contributing to a positive and productive team environment. Essential Qualifications To succeed as a Customer Care Specialist II at blithequark, you will need: A High School Diploma/GED and 3 years of experience in a related field; OR a degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years of experience in a related field. At least 1 year of experience in a customer service position, with a proven track record of delivering exceptional customer service. Excellent verbal and written communication skills, with the ability to communicate effectively with clients and team members. Proficiency in PC software applications, including MS Office, Excel, and Outlook, with intermediate knowledge of data entry skills. The ability to type 35 WPM or greater at 99.6% accuracy, with strong attention to detail and organizational skills. Preferred Qualifications While not required, the following qualifications are highly preferred: Knowledge of client requirements for DMV and related documents, with a strong understanding of various state DMV forms and their usage. Familiarity with company proprietary software, with the ability to quickly learn and adapt to new systems and technologies. Knowledge of state abbreviations and geography, with a strong understanding of the automotive industry and its regulations. Skills and Competencies To excel as a Customer Care Specialist II at blithequark, you will need: Excellent communication and interpersonal skills , with the ability to build strong relationships with clients and team members. Strong problem-solving and analytical skills , with the ability to resolve complex customer issues and concerns. Technical expertise , with proficiency in PC software applications and company proprietary software. Attention to detail and organizational skills , with the ability to prioritize tasks and manage multiple projects simultaneously. Adaptability and flexibility , with the ability to adjust to changing priorities and workflows. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Care Specialist II, you will have access to: Ongoing training and development opportunities, with a focus on enhancing your technical and soft skills. Career advancement opportunities, with the potential to move into leadership or specialized roles within the company. A collaborative and supportive team environment, with opportunities to learn from experienced colleagues and industry experts. Work Environment and Company Culture As a remote team member, you will enjoy: A flexible and dynamic work environment, with the ability to work from home or a remote location. A standard Monday-Friday schedule, with some overtime available, and shift times of 8:00am – 4:30pm or 9:00am – 5:30pm EST. A culture that values teamwork, innovation, and customer satisfaction, with a focus on delivering exceptional service to our clients. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A salary commensurate with experience, with opportunities for growth and advancement. A comprehensive benefits package, including health, dental, and vision insurance, with 401(k) matching and other retirement savings options. Paid time off and holidays, with opportunities to take breaks and recharge. Professional development opportunities, with access to training and education programs. Join Our Team! If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Care Specialist II position at blithequark. With our dynamic team, cutting-edge technology, and commitment to excellence, we offer a unique and exciting opportunity for career growth and development. Don't miss out on this chance to join our team and make a difference in the automotive industry! Apply Now! Apply for this job