Customer Advocate

Kelly is a staffing company dedicated to helping individuals find suitable job opportunities. They are seeking a Customer Advocate to work at a well-known Insurance Company in Albuquerque, NM, where the role involves responding to customer inquiries and providing support in a team-oriented environment. Responsibilities Researching and responding to telephone and written inquiries in a prompt, accurate, and objective manner, reporting to the Customer Service Manager Evaluating customer situations, making informed decisions, and responding quickly to questions Performing data entry and utilizing basic computer skills to navigate systems effectively Skills Have a High School Diploma or GED and at least 1 year of customer service experience in a healthcare or health insurance environment (must have) Possess strong interpersonal, analytical, organizational, and independent decision-making skills Demonstrate clear and concise verbal and written communication skills Benefits Medical Dental Vision Telemedicine Term life Whole life Accident insurance Critical illness A legal plan Short-term disability Retirement savings plan Service bonus Holiday pay plans (earn up to eight paid holidays per benefit year) Transit spending account Paid sick leave under the applicable state or local plan Company Overview We’ve been helping organizations find the people they need longer than any other company in the world. It was founded in 1946, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Kelly has a track record of offering H1B sponsorships, with 85 in 2025, 76 in 2024, 59 in 2023, 74 in 2022, 81 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.