CRM Systems Applications Manager

Job Details Pay $95,000 - $115,000; Full-Time / Exempt Job type Full Time / Exempt Benefits • Health insurance • Health savings account • Vision insurance • Dental insurance • Flexible spending account • Life insurance and AD&D insurance • Disability insurance • Employee assistance program • Commuter assistance • Retirement plan • Paid time off and Paid holidays Full job description Join the Team at the National Constitution Center: Apply for CRM Systems Applications Manager Are you ready to champion the future of CRM and lead transformative change? The National Constitution Center is seeking a CRM Systems Applications Manager who will not only manage technology but inspire adoption, drive engagement, and position Salesforce Nonprofit Cloud as a strategic engine powering our mission. This is more than a technical role—it’s a leadership opportunity to unify the organization around a single source of truth for constituent data, enabling smarter decisions, deeper relationships, and greater impact. About the National Constitution Center As the only nonprofit, nonpartisan institution devoted to the U.S. Constitution and its legacy of freedom, the National Constitution Center brings together people of all ages and perspectives, across America and around the world, to learn about, debate, and celebrate the greatest vision of human freedom in history: the U.S. Constitution. Why Work With Us? • Be part of a passionate, mission-driven team making a difference nationally. • Thrive in a culture that values civil dialogue, openness, and teamwork. • Enjoy opportunities to collaborate on innovative educational and public programs. • Experience the unique energy of working in a landmark institution devoted to nonpartisan education and debate. • Support and interact with people who care about history, civic engagement, and the future of democracy. About the Role: The CRM Systems Applications Manager will serve as the CRM Product Owner and organizational champion, leading efforts to make Salesforce Nonprofit Cloud the central hub for constituent engagement. You will influence stakeholders, encourage adoption, and communicate the critical role CRM plays in advancing our mission. This position is based in Philadelphia with flexible remote work opportunities. Key Responsibilities • Champion CRM adoption across all departments, building excitement and understanding of its strategic value. • Lead design and implementation of Salesforce Nonprofit Cloud. • Evaluate and optimize business process workflows for efficiency and impact. • Develop new workflows and solve complex CRM-related challenges. • Manage system integrations and ensure data security. • Perform system configuration, data maintenance, and user access management. • Oversee vendor relationships and enforce service level agreements. • Support reporting and analysis needs with dashboards and custom queries. • Lead training and engagement initiatives, including an internal CRM power user group. • Participate in data governance and cross-functional collaboration. What We’re Looking For • Bachelor’s Degree • Minimum of 5 years of experience with Salesforce CRM • 2–3 years of experience with Nonprofit Cloud or Nonprofit Success Pack • Salesforce Administrator certification; additional certifications desirable • Experience integrating Salesforce with third-party applications • Strong project management and communication skills • Advanced analytical skills and experience with tools like Excel, PowerBI, or Tableau • Self-motivated and collaborative work style Health and Wellness Benefits Medical, Dental & Vision, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Accounts, and Commuter Benefits. Income Protection & Life Insurance Employer-Paid Life and AD&D Insurance, Short-Term Disability, Long-Term Disability, and Voluntary Life Insurance Wellness & Support Programs Employee Assistance Program (EAP), Mental Health Coaching & Virtual Therapy, Nutrition Counseling, Fitness & Lifestyle Reimbursements and College Tuition Benefit Retirement Savings Plan Includes Safe Harbor Employer Matching Contribution for eligible participants. Paid Time Off (PTO) Employees receive a competitive PTO package that includes: • Vacation Days, Sick Leave, Personal Days and Paid Holidays • Specific PTO accrual rates and eligibility details are provided upon hire and outlined in the employee handbook. Ready to Apply? To be considered for this position, please submit a resume and cover letter. Department Executive Reports to Vice President of Strategic Initiatives & Deputy COO Apply tot his job