CRM Specialist / Slate Administrator – Hybrid / Remote
About the position Responsibilities • Maintain and develop Admissions CRM (Slate), resolving troubleshooting issues. • Lead annual application updates and prepare the Slate instance for new cycles across all degree programs. • Perform regular audits to ensure data integrity and CRM optimizations. • Implement and maintain Slate hosted applications, checklists, payments, and materials. • Build and implement standard CRM functions including forms, communication flows, events, queries/reports, records, and portals. • Investigate and configure Slate forms, communications, events, interviews, portals, workflows, automations, queries, and reports. • Support recruitment efforts by understanding data maintained in Slate CRM, Colleague SIS, and third-party vendors. • Collaborate with Assistant Director of Communications and Enrollment Marketing to schedule communications and evaluate campaign effectiveness. • Build and maintain student portals and forms for a positive user experience throughout the application and enrollment cycle. • Stay updated on the latest Slate features and recommend ways to leverage Slate for program recruitment. • Meet with admissions staff to optimize the CRM for improved recruitment practices. • Train admissions and program staff on Slate CRM functionality and maintain training documentation. • Fulfill security requests and audits for Slate CRM for admissions staff. Requirements • Baccalaureate degree in computer systems, engineering, communications, business, or related field. • 3-5 years of experience with all modules and features of the Technolutions Slate CRM. • Experience working in a graduate enrollment management environment. • Prior experience in a fast-paced environment. • Comprehensive knowledge of the Slate CRM, including structures, tables, forms, applications, and security. Nice-to-haves • Master's degree in communications or student development theory. • 5-7 years of experience with all modules and features of the Technolutions Slate CRM. • Prior work in the health professions. • Knowledge of RFU's academic programs and brand identity. Benefits • 403(b) retirement plan with 8% employer contribution after 2 years of service. • Dental insurance. • Disability insurance. • Flexible spending account. • Health insurance. • Life insurance. • Paid parental leave. • 3 weeks of vacation/paid leave, 15 sick days, and 13 holidays plus two floating holidays. Apply tot his job Apply tot his job