Contact Center Administrator (DMS Admin)
Lithia & Driveway is one of the largest global automotive retailers, focused on modernizing personal transportation solutions. The Contact Center Administrator will be responsible for processing activations and cancellations of service contracts, ensuring exceptional customer service while collaborating with field stores and support teams. Responsibilities Process (by entering data) activations and cancellations of service contracts and other agreements Reconcile store bank statements Process inter-company billing for field stores Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary Other duties and complete special projects, as assigned Skills Detail-oriented with strong accuracy in data entry Effective communication and active listening Strong time management and organizational skills Basic knowledge of accounting principles Proficient in Excel; ADP and Fabsoft a plus Team player with excellent customer service focus High School graduate or equivalent 18 years or older Benefits Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Company Overview Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is