Compliance Specialist-Remote(Central Florida Ba...
About the position Responsibilities • Monitor the complaint handling processes, and if needed, assist team members with complaint handling process. • Monitors team member collection and customer service calls and reports violations to leadership. • Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries. • Report non-conformities discovered during internal monitoring and/or external audits to leadership. • Collect and analyze system data for key performance indicators and trend analysis reports. • Research applicable regulations and how they impact current/future processes and present findings to leadership. • Draft / Revise department policies, procedures and consumer communications utilized by HOA A/R, Loan Servicing and Collections department. • Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material. • Assist with training and testing of employee's knowledge of regulations, policies and procedures. • Assist with collection and loan servicing licensing efforts - including submission of initial applications and completion of renewals. • Perform other duties as assigned by leadership. Requirements • Associate's Degree/College Diploma • 1-3 years of experience • Knowledge of FDCPA, UDAAP, FCRA • 1+ years of supervisory experience Nice-to-haves • Bachelor's Degree • 3-5 years of experience • Timeshare experience Benefits • Excellent health care options, including medical, dental, and vision • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Employee Assistance Program that supports your physical and mental well-being • Recognition Programs and Rewards Apply tot his job