Cloud Operations & Support Engineer - SRE

Hey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners. Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn. Are you ready to be a part of the learning revolution? About This Opportunity: As a Cloud Operations and Support (CO&S) Engineer, you’ll help manage the operational health of the Docebo learning platform, solving critical customer-facing issues by orchestrating the broader response of the Docebo product organization. You will be part of a globally deployed CO&S team that is highly skilled in handling urgent customer issues, quickly diagnosing technical operational and/or product issues, and orchestrating the right response to mitigate and resolve problems. In-depth knowledge of how the Docebo platform is built and works (at the architectural and code level) is essential, as well as the ability to work and coordinate across multiple organizations (Support, Product, etc.). This position involves on-call activities. Reports to: Director, Cloud Operations and Support Location: USA, Remote Responsibilities: • Manage Docebo Incident and Escalation process • Monitor metrics and develop ways to improve observability • Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services • Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure • Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities • Work with tickets opened by the internal support team, incidents, problems and system changes • Keep your eyes and ears open for ways we can further streamline our development process • Perform periodic on-call duty maintaining the availability and performance of Docebo Platform Requirements: • Previous experience with infrastructure management and operations • Good working knowledge of Linux and Docker and familiar with LAMP stack • Experience with AWS Cloud services • Experience with Bash or Python scripting • Experience with web application development using PHP/Javascript/Node or any programming language • Experience with CI/CD tools such as Gitlab CI • Familiar with application performance monitoring tools like Datadog, New Relic • Familiar with Docker orchestrators such as Amazon ECS or Kubernetes • Familiar with Git • Ability to solve issues with clear methods while knowing when to take intuitive leaps Benefits & Perks -Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you -Employee Share Purchase Plan -Career progression/internal mobility opportunities -Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors) -WeWork partnership and “Work from Anywhere” program Hybrid Office Model We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview. About Docebo Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today! Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. Apply tot his job