Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Clinical Administrative Coordinator (CAC) plays a key role in supporting day-to-day administrative operations and ensuring seamless coordination between providers, internal departments, and external stakeholders while delivering exceptional customer service. Responsibilities Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times Distribute clinical documentation and work products to licensed clinicians for timely review and decision-making Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability Sort and manage incoming communications, including e-faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently Purge outdated documents and maintain organized, compliant records in accordance with retention policies Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality Perform other duties as assigned by Clinical Managers or Clinical Administrative Manager, contributing to a high-performing, mission-driven team Skills High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in customer service or healthcare administration 1+ years of data entry experience in a clerical or administrative role Experience with Microsoft Word, Excel, Adobe, and general PC navigation Experience handling confidential patient information Ability to obtain and maintain access to San Diego County's EHR systems and Designated Databases Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm PST Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime Experience in a healthcare setting (hospital, clinic, insurance) Familiarity with ICD-10, CPT codes, Medicare/Medicaid Call center experience Working knowledge of medical terminology Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Optum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.