Client Success Specialist | Remote, Part-Time
Switchboard Hiring is interviewing for a Growth-Focused Client Success Specialist on behalf of our client, Agolix. This isn't your typical support role - we're looking for someone who naturally drives growth through exceptional client management and strategic thinking. First round interviews will take place 9/10 - 9/19 Job Details • Location: Remote (Open to US based candidates only) • Hours: Part-time, 20 hours per week • Compensation: $30-35/hr + Bonus • Benefits: this is a long-term contract role (1099) and not benefit eligible • Sponsorship: Sponsorship not available. Position only available to those within the US with legal authorization to work. About This Role As the Client Success Specialist you will: • Drive customer retention and expansion - analyze customer metrics, identify growth opportunities, and work directly with clients and prospects to increase revenue and client satisfaction • Manage client and prospect communications via multiple channels, leading with a consultative, solution oriented approach • Conduct software demos and create customized assessments for new and existing clients • Manage various admin/testing/processing duties as needed, working directly with the founders and operators of Agolix (Jen and Witt) Who We Are Looking For • Self-starter looking for a long-term, part-time opportunity with flexible hours (15-30 hours per week typically between 8am-5pm, ET). • Previous experience in a B2B SaaS customer facing role. • You have a growth mindset and have experience in improving client outcomes. • Natural consultative communicator who builds trust and uncovers customer needs with positivity and enthusiasm. • Technical aptitude with software tools like Google Workspace, Excel, Slack, Trello and Zoom (bonus for experience with WordPress, Canva, ActiveCampaign, Stripe). • Bonus: experience with marketing automation tools and customer data analysis. Switchboard Hiring's Interview Process • Submit your application - Consider this your first interview! We are evaluating your ability to communicate effectively and genuinely; your responses will determine if you move to the next stage. • Recruiter Screen - 30 minute video interview with a Switchboard recruiter • Hiring Manager Interview - 30 minute video interview with Jen, Agolix CEO • Final Interview - 60 minute video interview with additional Agolix team members Reference and criminal background check to be completed after offer is extended Apply tot his job