Client Account Support Analyst - Cigna Healthcare - Remote

This is a full-time remote position. The work schedule is Monday- Friday with an 8-hour CST dayshift during business hours. Candidates must be flexible to work outside of these hours to accommodate business needs. Position Summary The Sales Commission Analyst plays a critical role in supporting the U3000 Business Operations Team by ensuring accurate and timely processing of sales commissions. This position manages key workflows such as CBAF/CAF submissions, commission analysis, and issue resolution. The role requires strong analytical skills, attention to detail, and the ability to work independently while collaborating with internal teams and external broker partners. Key Responsibilities Commission Management • Own creation and submission of CBAF/CAF and keep sales teams informed on processing status and issues. • Analyze commission processes and identify opportunities for improvement. • Audit broker and commission information, resolve any discrepancies promptly. Broker & Sales Support • Serve as the primary contact for sales and broker commission inquiries. • Build strong relationships with sales and commission partners. • Proactively follow up on missing or incomplete information. Process & Compliance • Ensure accuracy and completeness of paperwork for new business, renewals and broker of record changes. • Monitor sales timelines and maintain compliance with internal as well as state insurance standards. • Maintain detailed documentation in various systems. Collaboration & Continuous Improvement • Act as a resource for managers and team members on special projects. • Support departmental initiatives and participate in training for new systems. • Recommend process improvements and adapt to changing priorities. Qualifications Required • Proficiency in Microsoft Outlook, Word, and Excel. • Strong organizational, communication, and problem-solving skills. • Ability to work independently and meet tight deadlines. • Attention to detail and analytical thinking. Preferred • Knowledge of Cigna systems (Sircon, SFDC, CIT, CFE). • Experience with DocuSign and reporting tools. • Bachelor’s degree. Why Join Us? This role offers the opportunity to make a direct impact on sales operations and client satisfaction. You’ll work in a dynamic environment, collaborate with cross-functional teams, and contribute to process improvements that drive business success. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply tot his job