Chat Support Agent

Job Title: Chat Support Agent Location: Remote Job Type: Full-Time Department: Customer Support / Operations Reports to: Customer Service Manager About Eagle Eye Express Eagle Eye Express is a trusted logistics and delivery company committed to providing fast, reliable, and professional transportation solutions for businesses and consumers. We specialize in last-mile delivery, route optimization, and exceptional customer service. Our mission is to ensure that every package arrives safely — and that every customer interaction reflects our dedication to efficiency, care, and excellence. Job Summary Eagle Eye Express is seeking a Remote Chat Support Agent to join our growing customer support team. In this role, you will be the first point of contact for customers via live chat and email, helping to answer questions, resolve delivery-related issues, and provide a seamless, positive experience. The ideal candidate is tech-savvy, detail-oriented, and an excellent written communicator who enjoys helping others in a fast-paced virtual environment. You’ll collaborate with dispatch, logistics, and driver teams to provide timely updates, resolve concerns, and maintain high levels of customer satisfaction. Key Responsibilities Respond promptly to customer inquiries through live chat and email support channels Provide accurate information regarding delivery status, order tracking, and company services Resolve customer concerns efficiently and escalate complex issues when necessary Maintain detailed and accurate records of all interactions in the company CRM system Communicate professionally and clearly to ensure positive customer experiences Collaborate with logistics and operations teams to provide delivery updates and coordinate solutions Identify recurring issues and suggest improvements to enhance service quality Uphold a customer-first mindset and represent the company with professionalism and empathy Qualifications Required High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) 1–2 years of experience in customer service, chat/email support, or a similar remote role Excellent written communication and typing skills (speed and accuracy) Strong multitasking abilities and attention to detail Proficiency with Microsoft Office and CRM or ticketing systems (e.g., Zendesk, Freshdesk) Reliable internet connection and a quiet, professional remote workspace Ability to stay calm, organized, and courteous under pressure Preferred Qualifications Experience in logistics, delivery services, or e-commerce support Familiarity with dispatch or order-tracking systems Bilingual in English and Spanish (a plus) Previous experience in a high-volume chat or help desk environment Why Join Us? 100% remote position with flexible scheduling Competitive pay and benefits (health, dental, and vision coverage) Paid time off and performance-based incentives Supportive and collaborative remote team environment Ongoing training and professional growth opportunities Work with a company that values communication, accountability, and exceptional customer service Apply tot his job