Case Development Paralegal

Job Description: • Conduct initial and follow-up interviews with clients to collect and verify essential case information. • Maintain regular communication with clients in the early stages of the case to gather updates, documents, and any missing information. • Provide clients with a clear understanding of next steps and what is needed from them. • Collect, review, and summarize key information related to liability, injuries, insurance, and incident details. • Request and obtain relevant documents from clients, providers, insurers, and agencies. • Assist in identifying potentially responsible parties and verifying preliminary case facts. • Initiate early evidence-gathering tasks to ensure deadlines are met. • Advance cases through the firm’s early-stage workflow by completing required tasks promptly and accurately. • Ensure all time-sensitive items — such as early notices, required forms, and follow-up communications — are completed within deadlines. • Maintain clear, organized, and thorough documentation of all actions and communications. • Make detailed and informed case recommendations to the attorneys and management. • Accurately enter, update, and maintain case information in the firm's case management system. • Track client treatment progress, identify gaps or issues, and ensure updated information is captured. • Prepare cases for handoff to the next phase of the process once all required early-stage tasks are complete. • Serve as a compassionate, steady point of contact during what may be a difficult time for clients. • Help clients navigate early treatment needs, documentation requests, and general case questions by guiding them to the right care at the right time. • Uphold the firm’s core value of doing good by doing right through consistent, high-quality communication. Requirements: • Strong communication and interviewing skills • High attention to detail and accuracy • Ability to follow structured workflows, processes, and checklists • Excellent organizational and time-management abilities • Comfort with technology and using case management software • Ability to handle sensitive conversations with empathy and professionalism • Strong multitasking skills and ability to manage a high volume of active cases • Exceptional analytical skills for evaluating case details, identifying key issues, and contributing to case strategies. • Effective problem-solving skills to address and resolve issues that arise during case management. • Exemplifies Chaffin Luhana LLP’s Core Values of Doing Good by Doing Right ™: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth. • Preferred Experience in personal injury, insurance, medical administration, customer service, or legal intake • Experience in a deadline-driven or professional services environment • Familiarity with case management systems (Salesforce/Litify a plus) • Paralegal certificate or relevant coursework (preferred but not required) Benefits: • 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation. • Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice. • Medical Insurance: $503 toward monthly health premiums for team members or their families. Team members pay just $1. • Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member. • Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member. • Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan. • Family / Dependent Care (DCR): Team members can contribute up to $5,000 pre-tax for dependent care. • Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses. • Tax-free Transit Commute (TRN): Team members can contribute up to $325 per month pre-tax toward transit tickets. • Discounted Parking (PKG): Team members can contribute up to $325 per month pre-tax toward parking. • Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm. • Sick Days: 3 paid sick days per year. • Office is closed for 10 public holidays. • Office is typically closed between Christmas and New Year’s Day. • Casual Dress: Enjoy our business casual dress code. • Up to $500 annually for continued education or training. • Take a Kolbe Assessment to learn your instinctive method of operation. • Time management luncheons with senior leadership to elevate team and organizational success. • Free access to GreenTree SportsPlex for Pittsburgh office. • Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more. • Free team lunches and happy hours. • Year-end discretionary bonus. • Annual firm outing for all team members to meet up and have fun. Apply tot his job