Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - MSH - Full-Time M-F 9AM-5PM (Hybrid)

Mount Sinai is one of the largest academic medical systems in the New York metro area, and they are seeking a Capacity Management Analyst I to support advanced scheduling throughout the Ambulatory enterprise. The role involves implementing and supporting decision support systems, providing client service, and optimizing patient access across the organization. Responsibilities Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers Intimate knowledge of Epic Cadence and advanced scheduling methodology Pro-actively assist with escalated operational management and client issues. Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert Skills Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience) 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems Epic knowledge (Cadence, Prelude, etc.) Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred) Company Overview Mount Sinai Services is a hospital & health care company located in Toronto. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 11-50 employees. Its website is