Call Center Representative - AI Feedback
About Us Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. Why Join Our Team • Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale. • Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. • Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. • World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes. For more information, visit www.HippocraticAI.com. We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA, unless explicitly noted otherwise in the job description About the role We’re seeking Call Center Representatives to be founding members of our AI Feedback Team. In this role, you will be instrumental in helping us evaluate and iterate on our new centralized customer call center initiative. This is a contract role supporting a 3-month pilot, with the potential for extension based on performance and project needs. What You Will Be Doing • Serve as the first point of contact for patients and members via phone • Triage incoming calls and direct inquiries appropriately • Provide structured feedback on call processes, workflows, and tooling • Collaborate closely with our data and AI teams to inform ongoing development • Help shape the voice and experience of AI in healthcare What We're Looking For • Previous experience in a customer support or call center role • Experience working with healthcare payors or providers is strongly preferred • Comfortable using call center tools, computers, and dialers • Strong verbal communication skills and attention to detail • Self-starter who thrives in fast-paced, evolving environments • **Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident. Apply tot his job