Business Systems Analyst II - Remote (Must reside in MS, AL, AR, TN, LA, TX or GA)

Title: Business Systems Analyst II Department: Technical Operations Reports To: VP, Retail Systems Operations Supervises: N/A Job Classification: Full-time, Exempt Location: Remote (MS, AL, AR, TN, LA, TX or GA) We are seeking a dynamic and driven Business Systems Analyst II with project management and strong programming knowledge that can drive HOPE's digital bank first initiative. This role is critical to managing the rollout of new online application systems and digital banking solutions while also spearheading process improvement in payments processing for the Retail Department. The ideal candidate is an initiative-taking doer with a continuous improvement mindset who can both get things done on their own and influence stakeholders within the department to drive projects to successful completion. Responsibilities • Lead the planning, execution, and delivery of digital technology including online application systems, digital banking apps, and payment processing solutions within the Retail department • Adopt a project management methodology such as Scrum to rapidly implement new Retail Technology • Prepare project summary reports using Microsoft Excel functions or Power BI, SQL, or basic programming language • Provide subject matter documentation or inputs into an AI assisted knowledge base for internal training purposes • Monitor project progress, identify risks, and implement mitigation strategies to ensure timely and successful project completion • Manage requirement capture, vendor selection, configuration, User Acceptance Testing, training, and Go-Live, assembling the right internal stakeholders and responsible teams across Retail, Technology, and Vendors • Innovate by designing improved workflow models for future state processes and by utilizing automation software • Collaborate with software engineers and learn open API developer toolkits to develop a custom digital banking experience • Address and resolve any issues or conflicts that arise during project execution • Other duties as assigned Required Qualifications: • Bachelor's degree in business administration, Information Technology, or a related field. • Minimum of 6 years of experience in project/program management, with strong understanding of process improvement methodologies and tools • Minimum of 3 years of programming and/or development experience (e.g., C++ and JavaScript). • Proven history of managing IT system rollouts and technology projects. Preferred Qualifications: • PMP or similar certification Key Competencies & Skills: • Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. • Attention to Detail - Taking responsibility for a thorough and detailed method of working. • Conceptual Thinking - Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations. Being solutions oriented. • Data Gathering and Analysis - Collecting, consolidating, and using relevant information; recognizing essential information; tracing probable causes of problems, and searching for practical data/solutions. • Innovation and Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance. • Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization. • Planning and Organizing - Setting priorities and defining actions, time, and resources needed to achieve predefined goals. • Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. • Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. • Technical Expertise and Usage - Acquiring and applying technical and functional knowledge in a technological area of specialty. • Excellent interpersonal and communication skills, with the ability to influence and collaborate with stakeholders at all levels. • Highly organized, meticulous, and capable of managing multiple projects simultaneously. • Initiative-taking and proactive, with a strong doer mentality Work Environment: • Employee spends most of the time in office environment, accessible to the public, members, and potential members • Noise level in the work environment is usually moderate • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Comprehensive Benefits Package: • Paid Vacation and Sick Time • 11 Paid Holidays • 401(k) with Company Match • Medical, Dental, and Vision Benefits • Flexible Spending Account (FSA) • Disability Benefits • Life Insurance, Critical Illness, Accident • Employee Assistance Program (EAP) • Tuition Reimbursement, Professional Development We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply Job! Apply tot his job