Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid

Canvas Credit Union is dedicated to transforming financial services and is seeking a Bilingual (Spanish) Loss Mitigation/Collections Representative. This role involves preserving the Credit Union's assets by managing delinquent loan accounts and maintaining positive member relations through professional communication. Responsibilities EDUCATE our members by providing information and support through trying times PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.) CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans REVIEW and process Right of Offset to eligible member accounts ADHERE to Credit Union policies and all relevant regulations in connection with collections activity COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements Skills Bilingual in Spanish Strong interpersonal skills Ability to connect with members in a professional and calm manner Ability to work independently Willingness to learn and develop a career Ability to embrace change and seek new ways to serve members and the community Experience in a fast-paced, high call volume work environment Ability to analyze financial situations of delinquent borrowers Ability to maintain accurate and complete files, collection notes, and reports Knowledge of Credit Union policies and relevant regulations in connection with collections activity Compliance with Bank Secrecy Act (BSA) and other compliance requests and requirements Benefits Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results Company Overview Canvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is