Bilingual Spanish Customer Service Representative

SafeRide Health is a technology company dedicated to helping those in need get to medical appointments and is poised for significant growth. They are seeking a passionate and caring Customer Service Representative to handle inbound calls, gather trip information, and assist members with inquiries and concerns. Responsibilities Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans Accurately enter ride details to ensure successful ride completion Confirming member eligibility Answering Member inquiries regarding transportation services Identifying and assessing Member's additional needs Intaking of Member concerns Actively working with other internal departments to quickly address real-time issues Other duties as assigned Skills High school diploma or equivalent One (1) year of inbound call center experience in high call volume atmosphere Must be able to pass a criminal background record check and sanctions check Must be a US Citizen Must have the ability to work flexible shifts Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone Positive and helpful attitude Exceptional interpersonal skills and conflict resolution ability Ability to work independently and/or with a Team Accurately type 35 wpm or more Flexible with the ability to adapt to changes in business, strategy, and technology Ability to empathize with the Member and/or Member's guardian Must be able to work with geographically and culturally diverse populations and personalities Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines Knowledge of health insurance programs and benefits Fluency in languages in addition to English a plus Company Overview SafeRide Health is a healthcare technology platform developer that aims to simplify medical services. It was founded in 2016, and is headquartered in Culver City, California, USA, with a workforce of 501-1000 employees. Its website is