**Bilingual Customer Service Associate (Night Shift) – Join the Blithequark Team and Revolutionize Enterprise Software**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? Look no further! Blithequark is seeking a highly motivated and bilingual Customer Service Associate to join our dynamic team. As a key member of our Operations department, you will play a vital role in supporting our rapidly growing service solutions and providing an unparalleled customer experience. **About Blithequark** Blithequark is not your typical software company. We're a trailblazer in the Enterprise Software industry, dedicated to debunking traditional methods and creating innovative solutions that make a real difference. Our comprehensive platform provides an alternative for companies that have suffered from failed implementations, broken promises, and clunky software. We're on a mission to simplify the complexity our clients face every day, and we need talented individuals like you to join us on this exciting journey. **Your Future Job** As a Bilingual Customer Service Associate, you will be responsible for: * Working a night shift schedule (3:30 PM - 12:30 AM EST) * Providing exceptional customer service via phone, chat, and email * Resolving customer issues and escalations related to Blithequark products and services * Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests * Prioritizing work queues and backlogs, as well as incoming customer requests * Completing help tickets for issues that require technical support or development team assistance * Modeling and championing Blithequark's cultural principles as we scale **Requirements** To be successful in this role, you will need: * 1-3 years of experience in a customer-facing role within a contact center environment * Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings * Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner * Strong problem-solving skills and a proven ability to deliver a positive customer experience * Exceptional communication skills to effectively communicate with a wide range of customers * Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels * Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud) * Proficient with macOS and both Apple and Android mobile devices for app usage * Solutions-oriented with strong problem-solving skills * Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment * Diplomacy, tact, and poise under pressure when working through customer issues **Ideal Candidate** We're looking for someone who: * Has a strong ability to actively listen and ask follow-up questions to drive customer success * Can verbally guide customers to solutions in both app and web-based applications * Thrives in an unstructured, fast-paced, and change-heavy environment * Has experience supporting service requests in billing, RMA, cancellations, and renewals * Has experience supporting telematics systems, ELDs, and hours of service compliance (a plus) **To Land the Job** You'll need to demonstrate: * Fluency in Spanish * An ultra-positive attitude and cool under pressure * Rock-solid verbal and written communication skills with a strong focus on the details * A knack for investigative research and strong critical thinking skills * Ability to work independently, coupled with keen awareness of customer satisfaction cues * Excellent analytical, problem-solving, and decision-making skills * Ability to work well in a team environment **Extra Awesome (Not Required)** A degree in Supply Chain/Logistics, Business, or any other field is a plus, but not required. We're more interested in your skills, experience, and passion for delivering exceptional customer experiences. **Some Of The Perks** As a Blithequark team member, you'll enjoy: * Competitive wages * Hybrid work location * Peer-driven training and ongoing support * Casual dress code and flexible working hours to fit with your life * Ability to work from home * Opportunities for career growth and professional development * A dynamic and supportive work environment **Join the Blithequark Team** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team and be a part of our mission to revolutionize the Enterprise Software industry. Apply Job! Apply for this job