**Bilingual Customer Service Associate (Night Shift) - Join the Blithequark Team and Revolutionize Enterprise Software**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? Blithequark is on the hunt for a Bilingual Customer Service Associate to join our dynamic team and help us revolutionize the Enterprise Software industry. **About Blithequark** Blithequark is not your typical software company. We're a trailblazer in the transportation software development space, dedicated to debunking traditional methods and creating innovative solutions that make a real difference. Our comprehensive platform provides an alternative for everyone who's suffered through failed implementations, broken promises, and clunky software. We're on a mission to make superb software that's easy to use, serve customers with a high sense of urgency, and drive long-term value through constant, continual improvement. **Your Future Job** As a Bilingual Customer Service Associate, you'll be part of our night shift team, working from 3:30 PM to 12:30 AM EST. Your primary responsibility will be to provide exceptional customer service to our diverse customer base, which includes commercial "for-hire" transportation companies and private fleets. You'll be assisting customers with a wide range of general inquiries, troubleshooting and resolving technical issues, and providing account documentation. **Key Responsibilities:** * Help customers with general inquiries on product and/or account issues and questions * Solve customer issues and escalations about Blithequark products and services * Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests * Ability to prioritize work queue and backlog in addition to incoming customer requests * Complete help tickets for issues that require technical support or development team assistance * Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request * Model and champion Blithequark's cultural principles as we scale **Requirements:** * 1-3 years of experience in a customer-facing role within a contact center environment * Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings * Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner * Strong problem-solving skills and a proven ability to deliver a positive customer experience * Exceptional communication skills to effectively communicate with a wide range of customers * Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels * Experience working with ticketing systems (e.g. Zendesk, Hubspot, ServiceCloud) * Proficient with macOS and both Apple and Android mobile devices for app usage * Solutions-oriented with strong problem-solving skills * Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment * Diplomacy, tact, and poise under pressure when working through customer issues **Ideal Candidate:** * Strong ability to actively listen and ask follow-up questions to drive customer success * Ability to verbally guide customers to solutions in both app and web-based applications * Thrive in an unstructured, fast-paced, and change-heavy environment * Ability to work flexible hours when needed (nights and weekends) - Team works together to cover during vacation, absence, etc. * Experience supporting service requests in billing, RMA, cancellations, and renewals * Experience supporting telematics systems, ELDs, and hours of service compliance is a plus **To Land the Job You'll Need:** * Fluent in Spanish * Ultra-positive attitude and cool under pressure * Rock-solid verbal and written communication skills with a strong focus on the details * A knack for investigative research and strong critical thinking skills * Ability to work independently, coupled with keen awareness of customer satisfaction cues * Excellent analytical, problem-solving, and decision-making skills * Ability to work well in a team environment **Extra Awesome (Not Required):** * A degree in Supply Chain/Logistics, Business, or any other relevant field **Some Of The Perks:** * Enterprise software company ready for transformational growth * Competitive wages * Hybrid Work Location * Peer-driven training and ongoing support * Casual dress code and flexible working hours to fit with your life * Ability to work from home **Work Environment and Company Culture:** Blithequark is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. Our team is passionate about making a difference in the transportation software development space, and we're looking for like-minded individuals to join us on this journey. As a Bilingual Customer Service Associate, you'll have the opportunity to work with a diverse team, learn from experienced professionals, and contribute to the growth and success of our company. **Compensation, Perks, and Benefits:** Blithequark offers a competitive salary, comprehensive benefits package, and a range of perks to support your well-being and career growth. As a Bilingual Customer Service Associate, you'll enjoy: * Competitive wages * Hybrid Work Location * Peer-driven training and ongoing support * Casual dress code and flexible working hours to fit with your life * Ability to work from home * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance **How to Apply:** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team and be part of the Blithequark revolution. Apply for this job