Bilingual Customer Care Specialist - Multilingual Support and Problem Solving in a Dynamic Fortune 500 Environment
Join a Community that Cares: Start Your Career as a Bilingual Customer Care Specialist at Assurant At Assurant, we believe that our employees are the key to our success. That's why we're committed to creating a work environment that is supportive, inclusive, and empowering. As a Bilingual Customer Care Specialist, you'll be at the forefront of delivering exceptional customer experiences, using your language skills and problem-solving abilities to make a positive impact on people's lives. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working in a community that values growth and development, we want to hear from you! About Assurant: A Leader in Customer Protection and Security Assurant is a Fortune 500 company with a global presence, protecting and securing the places people live and the things they buy. With approximately 16,000 employees in 21 countries, we help keep life running smoothly for more than 300 million people around the world. Our diverse portfolio includes protection for mobile devices, motor vehicles, appliances, and mortgages. At Assurant, we're dedicated to making a difference in people's lives, and we believe that our employees are the key to achieving this goal. The Role: Bilingual Customer Care Specialist As a Bilingual Customer Care Specialist, you'll be the voice of our organization and our clients. You'll be the primary point of contact for customers, providing support and resolving issues in a timely and professional manner. Your excellent communication skills, empathy, and problem-solving abilities will enable you to deliver exceptional customer experiences, exceeding expectations at every turn. Key Responsibilities: Handle in-bound calls from customers, researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss. Listen to customers' concerns, showing empathy and understanding while resolving their issues. Take the initiative to truly understand customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges. Participate in special projects, assume new responsibilities, and adjust priorities as requested. Utilize technology to multitask, including call handling, loan-level review, and call documentation. What We Offer: Competitive Pay, Benefits, and Growth Opportunities At Assurant, we believe in investing in our employees. That's why we offer a comprehensive benefits package, including: Competitive starting pay in a highly motivated pay-for-performance environment. Generous paid-time-off package with 23 total days, including holidays, within your first year. Undergraduate tuition reimbursement programs. Various work schedules and potential to work from home. Stock purchasing options along with a 401k and additional financial resources. Potential to share in the company's success through a performance bonus. Health, dental, and personal wellness plans. Why You'll Succeed as a Bilingual Customer Care Specialist To excel in this role, you'll need: Strong attention to detail and excellent verbal, written, and listening skills. Great conversation skills and the ability to WOW customers on every call. Relentless drive to own the customer's problem and resolve it. Ability to adapt well to change and work well in a fast-paced environment. Ability to think outside the box to resolve problems and multitask using technology. Minimum high school diploma or GED, and 1 year of work experience required. College degree with 0-1 year of work experience, preferred. Full bilingualism in English and Spanish. Career Growth and Learning Benefits At Assurant, we're committed to helping our employees grow and develop their skills. As a Bilingual Customer Care Specialist, you'll have access to: A robust paid training environment, including classroom, online, and side-by-side observations. Opportunities to learn, grow, and advance within our Fortune 500 company. Diverse and dynamic work environment with a team eager to help you succeed. Our Culture and Work Environment At Assurant, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our offices are a community of people passionate about engaging and helping people across the country. We value diversity, equity, and inclusion, and we're committed to making a positive impact on the communities we serve. Compensation and Benefits We offer competitive pay and benefits that start on your first day. Our compensation package includes: Competitive salary. Generous paid-time-off package. Undergraduate tuition reimbursement programs. Stock purchasing options. 401k and additional financial resources. Performance bonus opportunities. Health, dental, and personal wellness plans. How to Apply If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and enjoy working in a community that values growth and development, we want to hear from you! Apply now to join our team as a Bilingual Customer Care Specialist and start your career at Assurant. Don't miss this opportunity to join a dynamic team and make a positive impact on people's lives. Apply now and take the first step towards a rewarding career at Assurant! Apply for this job