Associate Product Manager – Support AI
Job Description: • Write clear, concise product specs that support chat and voice AI roadmaps • Use AI and analytics tools to identify new opportunities, analyze performance, and evaluate quality • Conduct regular transcript analysis to identify missing content, procedural gaps, and routing issues • Support rollouts by partnering with product, engineering, QA, and operations • Partner closely with Operations SMEs to validate problem areas • Collaborate with content teams to manage expectations and ensure timely delivery • Collaborate with operations and enablement teams for smooth product releases • Contribute to vendor management and report on roadmap performance Requirements: • 1–2+ years of experience in product management, product operations, business operations, or a similar analytical role • Strong analytical skills and fluency with Google Sheets and BI tools • Fluency using AI tools to generate insights and accelerate analysis • Highly organized and able to prioritize effectively across multiple workstreams • Excellent written and verbal communication skills • Ability to zoom out to the big picture while maintaining exceptional attention to detail • Professionalism and reliability when engaging with vendors. Benefits: • Competitive compensation and benefits programs • Health insurance • 401(k) matching • Paid time off • Flexible working hours Apply tot his job