Associate Director, Patient Care Advocate
9amHealth is creating a new standard of care with a whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol. The company is seeking an Associate Director, Patient Care Advocate to lead and scale the PCA function, ensuring members receive timely, empathetic, and high-quality support across their care journey. Requirements • 5+ years of healthcare support, patient advocacy, customer operations, or care coordination experience • 3+ years of people leadership, including managing managers or team leads • Experience scaling operations in a fast-paced, high-growth environment • Strong command of service operations metrics (SLA management, forecasting, capacity planning, QA programs) • Proven ability to diagnose workflow issues, design scalable processes, and operationalize improvements • Exceptional written and verbal communication skills with a patient-first, empathetic approach • Experience with EMRs, Zendesk, scheduling tools, and healthcare operations fundamentals (HIPAA, insurance basics, prior authorizations) • Ability to collaborate effectively across clinical, operations, pharmacy, product, and compliance teams • Reliable internet and a quiet, dedicated workspace • Availability during core business hours (ideally 7 AM – 3:30 PM PST) Benefits • Comprehensive benefits package • Flexible PTO • Work from home options • Professional development budget • Support continuing education • Opportunity to make a meaningful impact on chronic disease management and patient outcomes Apply tot his job