Associate Director, Customer and Product Insights – Leading Research and Insights to Drive Business Growth and Customer Satisfaction at blithequark

Introduction to blithequark At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our mission is to enrich lives by bridging the gap between individuals and premium wireless experiences that exceed expectations in value and quality. We are dedicated to delivering innovative, customer-focused solutions that open up a world of possibilities and connect people to what matters most. About the Role We are seeking an experienced and senior insights professional to lead our customer and product research and insights function supporting the blithequark Value portfolio of brands. As the Associate Director of Customer and Product Insights, you will drive business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You will accomplish this by proactively working across brand and product team leaders to define and prioritize the research roadmap, managing and mentoring a team of insights professionals, and leading by example in research rigor and insights storytelling. Key Responsibilities Proactively work across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation, including people, budgets, and vendor partnerships. Manage, mentor, and coach direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. Lead by example and set a high bar for research rigor and insights storytelling, and oversee key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities. Work in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics, and forge relationships with adjacent insight, analytics, and intelligence teams across the blithequark organization. Speak on behalf of the customer across blithequark Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectations to deliver impact and drive business objectives. Essential Qualifications To be successful in this role, you will need to have: Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience designing research programs, both qualitative and quantitative, to address business needs, and a strong command of advanced quantitative methodologies. Experience with qualitative and/or user-centered design evaluative research methods, and the ability to synthesize data from multiple sources and translate findings into actionable customer insights and recommendations. Preferred Qualifications Even better if you have one or more of the following: Four or more years of experience managing a team of three or more people, and experience providing insights to inform value proposition development. Experience leveraging secondary data, trends, and learnings to provide context for business scenarios, and coaching and advising multiple team members to push the strategic quality of their insights. Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion, and marketing, CX, or UX research experience specifically in the consumer or business space. Demonstrated effective consultative skills, proven ability to work through ambiguity and effectively collaborate to problem-solve, and strong business acumen and understanding of the telecom industry. Skills and Competencies To succeed in this role, you will need to possess: Strong research and analytical skills, with the ability to design and execute research programs that drive business outcomes. Excellent communication and storytelling skills, with the ability to present complex insights in a clear and compelling way. Strong leadership and management skills, with the ability to motivate and develop a team of insights professionals. Ability to work in a fast-paced and rapidly evolving environment, with a high degree of comfort using influence and persuasion cross-functionally. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As the Associate Director of Customer and Product Insights, you will have the opportunity to: Lead a team of insights professionals and develop your leadership and management skills. Work on high-visibility projects that drive business outcomes and impact customer satisfaction. Collaborate with cross-functional teams, including marketing, product, and analytics, to develop a deep understanding of our customers and business. Stay up-to-date with the latest research methods and technologies, and apply your skills and knowledge to drive innovation and growth. Work Environment and Company Culture At blithequark, we are proud of our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on a foundation of: Respect and empathy for our customers, employees, and communities. A commitment to diversity, equity, and inclusion, and a celebration of our employees' differences. A focus on innovation, creativity, and impact, and a willingness to take risks and try new things. A collaborative and supportive work environment, with opportunities for growth and development. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: A salary range of $127,000 to $236,000 annually, depending on location and experience. A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Opportunities for professional growth and development, including training, mentorship, and education assistance. A flexible and remote work environment, with the opportunity to work from home and collaborate with colleagues across the country. Conclusion If you are a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director, Customer and Product Insights role at blithequark. With your skills and experience, you can help us drive business growth and customer satisfaction, and make a real impact on our customers' lives. Don't miss this opportunity to join our team and contribute to our mission of connecting people to what matters most. Apply for this job