**Associate Director, Customer and Product Insights – Driving Business Growth through Customer-Centric Innovation**

Are you a seasoned insights professional with a passion for driving business growth through customer-centric innovation? Do you thrive in a fast-paced, dynamic environment where you can leverage your expertise to shape the future of wireless communication? Look no further than arenaflex, a leading innovator in the telecommunications industry. At arenaflex, we're on a mission to empower people to live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive, and where you can share your ideas freely – even if they're daring or different. As an Associate Director of Customer and Product Insights, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. You'll lead a team of insights professionals who are dedicated to understanding our customers' needs, preferences, and behaviors, and who are passionate about using data-driven insights to inform business strategy. **What You'll Be Doing** As an Associate Director of Customer and Product Insights, you'll be responsible for leading the customer and product research and insights function supporting the arenaflex Value portfolio of brands. You'll work closely with brand and product team leaders to define and prioritize the research roadmap, ensuring that we're delivering on our planned initiatives and driving business growth through customer-centric innovation. Some of your key responsibilities will include: * Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensuring appropriate resource allocation, including people, budgets, and vendor partnerships. * Managing, mentoring, and coaching direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. * Leading by example and setting a high bar for research rigor and insights storytelling. * Overseeing key vendor partnerships to ensure that we're leveraging the highest quality research methods and analytical capabilities. * Working in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. * Forging relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. * Speaking on behalf of the customer across arenaflex Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short- and long-term action planning. * Overseeing and caring for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectations to deliver impact and drive business objectives. * Promoting and training teams to engage with business senior leadership as consumer champions. **What We're Looking For** To be successful in this role, you'll need to have: * A Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience in marketing, customer experience, or user experience research. * Experience designing research programs, both qualitative and quantitative, to address business needs and articulating the rationale behind them. * A strong command of advanced quantitative methodologies, including maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger. * Experience with qualitative and/or user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography. * Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. Even better if you have one or more of the following: * Ten or more years of professional experience. * Eight or more years of experience in marketing, CX, or UX insights. * Four or more years of experience managing a team of three or more people. * Experience providing insights to inform value proposition development. * Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. * Experience coaching and advising multiple team members simultaneously to push the strategic quality of their insights. * Ability to present insights in a compelling narrative and establish rapport with senior leadership as a consumer champion. * Marketing, CX, or UX research experience specifically in the consumer or business space. * Self-starter with the ability to identify stakeholders and build credibility for the team. * Demonstrated effective consultative skills. * Proven ability to work through ambiguity and effectively collaborate to problem-solve. * Strong business acumen and understanding of the telecommunications industry. * Extensive experience and genuine interest in consumer segment research. * High degree of comfort using influence and persuasion cross-functionally. * Experience operating in a fast-moving, rapidly evolving environment. * Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. **Where You'll Be Working** In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Our Benefits** Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. **Compensation** If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. If you're a seasoned insights professional with a passion for driving business growth through customer-centric innovation, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job