Area Trainer - Austin
About the position Responsibilities • Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events). • Executes seasonal education plan in stores. Owns preparation and follow-up. • Ensures strong follow-up action plans for all training moments. • Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education. • Provides feedback on counter team, sales team and brand expert performance. • Implements all Charlotte Tilbury education and training initiatives to achieve desired business results. • Monitors training needs of assigned market to plan and lead all trainings. • Responsible for educating retail accounts and brand experts to improve sell through & sales volume. • Builds strong relationships with store teams to ensure optimum brand partnership and awareness. • Drives social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.). • Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting. • Leads by example in the execution of all KPIs, service, sales, professionalism and personal image. • Assesses and communicates the effectiveness on training initiatives to Regional Education Manager. • Evaluates training needs and conducts in-store support and in-store trainings based on the needs of the business. • Creates and maintains an atmosphere in store geared to achieving sales goals. • Ensures staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards. • Observes and provides collaborative, hands on feedback to teams on makeup ability, service and selling skills. • Oversees and conducts certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume. • Ensures lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique. • Follows up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results. • Assists field team in implementing measures to reduce and minimize staff turnover. • Ensures the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms. • Responsible in reporting and maintaining personal and training budget within fiscal year. Requirements • An ability to lead and provide guidance to a set team while managing multiple priorities. • A proven history in adult learning and instructional training. • Ability to travel 75%. • Ability to travel to New York Fashion Week twice a year. • Must be able to create winning partnerships with retailers. • Advanced customer service, artistry, social media, and public speaking skills. • Experience with multiple retailers, including Nordstrom and Sephora. • Ability to manage and lead high-volume activity. • Ability to work independently with integrity and efficiently in a fast-paced environment. • Intermediate skills in MS Office, including MS Word, Excel, and Outlook. • Excellent communicator, both written and oral. Benefits • Generous staff discount to use on all products • Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets • Medical, dental, and vision benefits • Commuter Benefits (Pre-tax) • Flex Spending Account (FSA) • Employee Assistance Program (EAP) • 401(k) with Company match • Paid Time Off • Birthday PTO Apply tot his job