Apple Support College Program At Home Advisor - Appalachian State University
About the position Responsibilities • Engage with customers to provide world-class customer service and technical support for Apple products. • Troubleshoot technical issues using documented troubleshooting flows and technical expertise. • Listen to customer needs and tailor solutions to enhance their experience with Apple products. • Participate in part-time paid training and maintain a flexible work schedule post-training. • Meet minimum typing speed requirements while communicating with customers. Requirements • Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements. • Availability for nine weeks of part-time paid training and a commitment to work 20 hours weekly post-training. • Ability to meet a minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • Maintaining a minimum GPA of 2.7. Nice-to-haves • Pursuing a major in Business, Communications, Computer Science, Engineering, or any tech-related field. • Demonstrated passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Competitive pay • Employee discount • Eligibility to participate in the company stock plan • Time off • Dedicated resources for ongoing growth and career development Apply tot his job