Analytics Leader, OAP CSSC

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta’s brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers’ travel experience. The role of Operations Analysis & Performance (OAP) is to support this mission by providing strategic insights by first understanding business processes and then leveraging data and analytics to drive continuous improvement efforts. We are looking for data curious candidates that seek to understand process and can connect with our business partners to leverage data and drive improvement, and are able to take a project from end-to-end: gathering business requirements, working with all contributors to the project, and delivering results to the stakeholder without much oversight from a supervisor. To be successful, you will embody Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, you will exhibit strategic vision, thoughtful engagement, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results. Responsibilities • Locate and extract data from a variety of sources for use in analysis, models and project development • Aggregate views of data sources into meaningful hierarchies • Leverage emerging technologies and identify efficient and meaningful ways to communicate data and analysis in order to satisfy divisional needs. • Partner with Information Technology and Business Intelligence groups to optimize and enhance the database environment for optimal efficiency and best practices • Develop and improve automated reports and analyses to support senior divisional leaders and business units • Represent and verbalize OAP viewpoints at cross-divisional meetings • Demonstrate the tenets of a strong safety culture within our business • Create insightful executive-level dashboards using data visualization tools • Support process improvement and project management engagements for both individual business units and cross-divisional initiatives • Be an expert in the data environments and automation process involved in daily reporting as well as ensure weekday and weekend delivery of reporting via automated processes • Present findings to OAP and divisional leaders • Train and mentor other team members in various skillsets and subjects • Practice safety-conscious behaviors in all operational processes and procedures • Have a team-first attitude with the success of our team and business partners as the top priority • Be intellectually curious, ask questions and speak up when they have an idea • Be independent workers who look for problems to solve, come up with innovative ideas, and drive implementation of solutions • Enjoy working in a high-profile environment with fluid priorities, ambiguity and aggressive deadlines What You Need To Succeed (Minimum Qualifications) • Successful candidates will have familiarity and/or experience with some or all of the following: SQL, SAS, R, Tableau or other database interface tools and languages • Advanced level ability to manipulate data using programing language and to create complex queries • Strong attention to detail and ability to work autonomously and manage multiple requests with varying timelines. • Ability to provide occasional off-hour support for break-fix issues. • Strong self-starter with a resilient, solution-minded approach to complex problems • Must be comfortable working in group and individual settings • Previous airline or corporate safety experience preferred • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications) • Bachelor's degree in Computer Science, Engineering, Information Science, Business/Management, Mathematics/Statistics, Economics or other relevant quantitative field and 3+ years of related experience • Advanced level ability to manage a reporting database environment, troubleshoot, and automate reporting within Teradata and SAS or Python preferred Benefits And Perks To Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: • Competitive salary, industry-leading profit sharing program, and performance incentives • 401(k) with generous company contributions up to 9% • Paid time off including vacation, holidays, paid personal time, maternity and parental leave • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health • Domestic and International space-available flight privileges for employees and eligible family members • Career development programs to achieve your long-term career goals • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies • Recognition rewards and awards through the platform Unstoppable Together • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare Apply tot his job