AI Consultant – Agentic AI, Systems Integration
Job Description: • Assess a client’s current CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration • Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation • Configure, prompt, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.) • Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human oversight is needed, ensuring smooth transitions and quality control • Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications • Drive change management: help clients articulate vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations • Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and continuous improvement Requirements: • Bachelor’s degree in Business, Engineering, Computer Science or related field • 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies) • Deep understanding of AI concepts & techniques • Experience evaluating, selling, or integrating third-party platforms • Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections • Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations) • Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments. Benefits: • Competitive industry salaries • Comprehensive benefits packages • Health insurance • Professional development opportunities Apply tot his job