Account Manager, Level 1

CarGurus is the largest and fastest-growing automotive marketplace, dedicated to bringing trust and transparency to car shopping. The Account Manager role focuses on leading the success, retention, and growth of a designated book of business, ensuring that dealer partners receive value from their services and driving product usage through effective relationship management. Responsibilities Partner with AE to support the shared book of business Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite) Complete post-sale onboarding for new dealerships and dealership personnel Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices When appropriate, work with the customer to follow up on technical, billing, and content issues Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership Skills 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans Strong time management and organizational skills to balance a large, dynamic book of business Adaptability and resilience in a fast-moving, evolving business environment Experience working cross-functionally with sales, support, product, and technical teams Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus Benefits Equity for all employees Career development and corporate giving programs Employee resource groups (ERGs) and communities Flexible hybrid model Robust time off policies Daily free lunch New car discount Meditation and fitness apps Commuting cost coverage Company Overview CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship CarGurus has a track record of offering H1B sponsorships, with 37 in 2025, 38 in 2024, 36 in 2023, 50 in 2022, 27 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.