Account Associate

Welcome to Aetna, where we are committed to helping our members live healthier, happier lives. We are currently seeking a dedicated and driven Account Associate to join our team and make a positive impact on the lives of our members. This role requires a passion for customer service, strong communication and organizational skills, and the ability to thrive in a fast-paced and ever-changing environment. If you are looking to join a dynamic and innovative company that values its employees and is dedicated to making a difference, then we encourage you to apply for this exciting opportunity. Provide exceptional customer service to Aetna members, ensuring their needs are met and their experience is positive. Serve as the primary point of contact for assigned member accounts, building and maintaining strong relationships with them. Respond to member inquiries and concerns in a timely and professional manner, using effective communication skills. Collaborate with other departments, such as claims and enrollment, to resolve member issues and ensure a seamless experience. Utilize Aetna's systems and technology to effectively manage member accounts and maintain accurate records. Stay up-to-date on Aetna's products, services, and policies to provide accurate and informed assistance to members. Proactively identify opportunities to improve member satisfaction and loyalty, and make recommendations to management. Assist with member outreach and engagement activities, promoting Aetna's programs and services to improve member health and well-being. Maintain confidentiality and adhere to all HIPAA regulations and guidelines in handling member information. Contribute to a positive and collaborative team environment, supporting and assisting team members as needed. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job