**100% Home Office - Turkish Speaking Customer Service Agent (m/f/d) at arenaflex**

**Unlock a Game-Changing Career with arenaflex** Are you ready to embark on a journey that combines your passion for customer service with the flexibility of a 100% home office role? Look no further than arenaflex, a global technology and services leader that powers the brands of the future. As a Turkish Speaking Customer Service Agent, you'll be the first point of contact for various customer inquiries, whether by phone, email, or chat. With arenaflex, you'll experience the power of a game-changing career that suits your lifestyle and offers unparalleled opportunities for growth and development. **About arenaflex** arenaflex is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Our commitment to diversity, equal opportunities, and a work environment free from discrimination and harassment makes us an employer of choice for over 440k+ game-changers around the globe. **Career Growth and Personal Development** Whether you're a career changer, re-entering the workforce, or a specialized expert, this role offers a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That's why we offer a range of specialization and leadership development programs designed to set you on your way to the kind of career you've always envisioned. **What You'll Do in This Role** As a Turkish Speaking Customer Service Agent in our team, you'll: * Handle customer inquiries and requests and respond to them according to need and situation. * Communicate with customers via different channels (e.g., phone, mail, or chat) to ensure an optimal customer experience. * Use various tools and systems to identify and resolve customer issues, escalating problems to the appropriate groups when necessary. * Maintain certain KPIs to ensure better Customer efficiency support. * Assist customers and users in technical inquiries and raise their concerns to the related Subject Matter Expert technical team when needed. **Your Qualifications** arenaflex is a great match if you: * Have very good Turkish (C2) and good English (B2) skills in speech and writing. * Are service-oriented and communicative and are able to meet customers at eye level in a friendly and pleasant manner. * Are confident in using a PC. * Prior working in a service organization is desired. * Are familiar with social media and are active on them. * Are familiar with online advertising products/vendors. * Have the ability to multitask & work under pressure. * Are a fast learner, diligent worker. * Are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment). * Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland, and Hamburg cannot be considered, even if they have a secondary residence in another state. Ideally, you already have: * Experience in customer service. * Online Advertising Experience that is a big plus. **Don't Meet Every Requirement? No Worries!** We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. **What's in It for You** In this role, we offer benefits that help support your unique lifestyle: * You'll start with an in-depth full-time training program run by certified trainers. * You don't need any previous experience. We'll provide you with a mentor to support you right from the start. * In addition, you'll receive regular coaching, fresh-ups, and development training, which will also be of benefit to your personal development. * A variety of online shopping discounts, especially for arenaflex employees, allow you to save big. * We highly value internal training and career opportunities, even worldwide. * You can expect an open and motivated team that is eager to welcome you to arenaflex. **Experience the Best Version of You!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice." **Contact Us** Apply now and join the arenaflex team! **Eligibility to Work** In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position. **Language Requirements** English (Required), Turkish (Required) **Time Type** Full-time, 100% home office or location Andreasstraße 10, 10243 Berlin, Monday - Sunday from 08:00 – 24:00. **Equal Opportunities** arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Diversity and Equal Opportunities** Diversity and equal opportunities are core values at arenaflex. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you. Apply Now! Apply for this job